InServiceNow, thePencil (✏) iconis used toeditandcustomizeFavorites in theApplication Navigator.
Open theApplication Navigator.
Locate theFavoritessection.
Click thePencil (✏) iconnext to the favorite you want to edit.
Choose anew iconandcolor.
ClickSaveto apply changes.
B. Star
TheStar iconis used toadd or removea favorite,not editit.
C. Clock
TheClock iconrepresentsRecently Viewed items, not Favorites customization.
D. Triangle
NoTriangle iconis used for modifying Favorites in ServiceNow.
[Reference:ServiceNow CSA Documentation – Customizing Favorites, ServiceNow Product Documentation – Personalizing the Application Navigator(https://docs.servicenow.com), , ]
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