In ServiceNow,homepages(classic dashboards) are part of the user experience, and administrators may need tomove them between instancesusing update sets.
Homepage Admin > Pages– This is where homepages are managed.
Right-click on a Homepage record– This brings up additional options.
Select "Unload Portal Page"– This action ensures that the homepage iscaptured in an update set, making it available for export to another instance.
Homepagesdo not automatically get addedto an update set when modified.
The "Unload Portal Page" option forces the homepage to be included in the update set.
This is necessary when moving homepages fromdevelopment to productionenvironments.
A. To publish a Homepage to the Portal– This stepdoes not publisha homepage; it just makes it available for update sets.
B. To retire a Homepage– Retiring a homepage involvesdisablingor removing it, not adding it to an update set.
C. To delete a Homepage– Deleting a homepage is done via the UI but does not require these specific steps.
ServiceNow Update Sets and Homepages
ServiceNow CSA Training Module:"Moving Configuration Changes Between Instances"
Explanation of the Given Steps:Why This Process is Used for Update Sets:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
Submit