To allow a new employee to work ontasks assigned to the Network and Hardware groups, they must have:
A User Account(sys_user) created in ServiceNow.
Group Membershipin both theNetworkandHardwaregroups.
E. Create User Account
Every user needs anaccount in ServiceNowbefore they can be assigned work.
C. Add User Account to Network Group
Membership in theNetwork groupallows the user to be assignedNetwork-related tasks.
F. Add User Account to Hardware Group
Membership in theHardware groupallows the user to work onHardware-related tasks.
A. Add User Account to itil group
While theitilrole grants access to ITSM functions, itdoes not automatically provide assignment rightsto the Network and Hardware groups.
B. Add User Account to ACL
Access Control Lists (ACLs)definepermissions, butgroup membership is requiredto receive assignments.
D. Add User Account to IT Knowledgebase
The IT Knowledge Base only grantsknowledge article access, not task assignments.
[Reference:ServiceNow CSA Documentation – Managing Users & Groups, ServiceNow Product Documentation – Assigning Users to Groups(https://docs.servicenow.com), Final Answer: C, E, F (Create User Account, Add User Account to Network Group, Add User, , , ]
Submit