In ServiceNow, users can log into theService Portalusingcertificate-based authentication methods. The two commonly supported methods are:
ACACis a smart card issued by theU.S. Department of Defense (DoD).
It is used by military personnel, contractors, and government employees for secure authentication.
ServiceNow supportsCAC authenticationby integrating with external identity providers.
APIV cardis used byU.S. federal agenciesfor authentication.
It followsFederal Information Processing Standard (FIPS) 201for identity verification.
ServiceNow allows users to log in using PIV authentication, ensuringsecure accessto government and enterprise systems.
1. Common Access Card (CAC) – (Correct Answer)2. Personal Identity Verification (PIV) – (Correct Answer)
Both CAC and PIV are widely recognized certificate-based authentication methodsused in ServiceNow for secure user authentication.
They provide multi-factor authentication (MFA)and meet federal security standards.
Why "C. CAC" and "E. PIV" are the Correct Answers?
A. Extended Validation Access (EVA) – Incorrect
No such authentication method exists in ServiceNow.Extended Validation (EV) certificatesare used for website security, not user authentication.
B. Organization Verification Card (OVC) – Incorrect
Not a recognized ServiceNow authentication method.
D. Domain Authentication Card (DAC) – Incorrect
No such authentication method exists in ServiceNow.
Explanation of Incorrect Options:
ServiceNow Docs: Common Access Card (CAC) Authentication
ServiceNow Docs: Personal Identity Verification (PIV) Authentication
ServiceNow CSA Study Guide – Authentication Methods in ServiceNow
References from Certified System Administrator (CSA) Documentation:
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