In ServiceNow, lists allow users to view, filter, and group records dynamically. If you want to group records based on a particular column (e.g.,Category), you can use the " Group By " functionality.

A. On list Context Menu, select Group By > Category

TheList Context Menu(right-clicking anywhere in the list header) provides an option to group records by a specific column.

Selecting " Group By > Category " organizes records into expandable sections based on the selected field.

This is one of the quickest ways to group records in a list.

E. On the Category column title, click Context menu > Group By Category

Each column header in a list has its ownColumn Context Menu(accessible by clicking the three-line menu or right-clicking the column title).

Clicking“Group By Category”on theCategory columnwill instantly rearrange the list based on the values in that column.

B. On the Filter Menu, select Group By > Category

TheFilter Menuis used for setting up filters and conditions, but it doesnotprovide a " Group By " option.

It allows users to filter records but does not change the list structure.

C. Click Group On icon, select Category

There isno " Group On " icon in ServiceNow lists.

Grouping is done through context menus, not a dedicated " Group On " button.

D. On Navigator Filter, type tablename.group.category and press enter

TheApplication Navigator Filteris used for searching applications, modules, and tables—not for modifying list views.

Entering something likeincident.group.categorywill not perform a grouping action on a list.