✔UI Policiesare the best way to implement dynamic form behavior such asmaking fields mandatory, hiding/showing fields, and setting values based on conditions.
Making " Resolution Code " mandatory when " State " is changed to " Resolved "
This requires aUI Policythat:
Condition:State = Resolved
Action:Set " Resolution Code " field toMandatory = True
Hiding the " Major Incident " checkbox unless the logged-in user has the " Major Incident Manager " role
This requires anotherUI Policythat:
Condition:User does NOT have the rolemajor_incident_manager
Action:Hide the field
Option A (Dictionary Design)
The dictionary defines the structure of fields butdoes not control dynamic form behaviorlike field visibility or conditions.
Option B (Field Limiter)
There is no such feature called " Field Limiter " in ServiceNow.
Option D (UI Design)
" UI Design " is not a recognized concept in ServiceNow.UI Policiesare used for form behavior changes.
Option E (Form Constraint)
There is no " Form Constraint " feature in ServiceNow; ACLs and UI Policies control field behavior instead.
Submit