ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 36 Topic 4 Discussion

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Question # 36 Topic 4 Discussion

CIS-ITSM Exam Topic 4 Question 36 Discussion:
Question #: 36
Topic #: 4

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?


A.

Incident SLA clock is un-paused


B.

Incident record is updated, per the action's script


C.

Auto-reply sent to sender, recommending they use Portal chat


D.

Incident record is re-set to state = attention required


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