A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
Only users with sn_known_error_write can create Known Error articles
The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
The Known Error knowledge articles use a template, which includes the Workaround and the Cause
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem- management/task/create-known-error-from-problem.html
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