The creation of a Vision within the SAFe framework involves the Product Management team answering several critical questions, one of which is identifying the problem that the solution will solve. This is essential as it sets the direction for the development efforts and ensures that the solution is customer-centric and addresses real needs.

The SAFe documentation emphasizes that the Vision should be a compelling description of the future that the solution seeks to create, providing a long-term context and purpose for the Agile Release Train (ART). It should inspire and guide the teams, helping them understand why they are building what they are building. The Vision is crafted through a Continuous Exploration process, which drives the synthesis of a Vision, a Roadmap, and Backlogs, ensuring strategic alignment and readiness for planning. It is not merely about the features already released or the themes on the roadmap; it is fundamentally about the customer’s problem that the solution aims to address1.