A Service Desk Connection in Saviynt is used to integrate with external ticketing systems. This integration allows Saviynt to:
Automate request fulfillment: Access requests created in Saviynt can automatically generate tickets in the service desk system.
Track request status: Saviynt can update the status of access requests based on the corresponding ticket status in the service desk system.
Improve communication: Integration facilitates seamless communication and collaboration between Saviynt and the service desk team.
Why other options are incorrect:
Service Ticket Connection, Ticket Connection, Provisioning Connection: These are not standard terms used in Saviynt for service desk integration.
Saviynt IGA References:
Saviynt Documentation: The documentation on integrating with Service Desk systems explains the purpose and configuration of a Service Desk Connection.
Saviynt Connectors: Saviynt provides connectors for popular service desk solutions like ServiceNow, facilitating the integration process.
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