The Report Malfunction app allows the maintenance technician to perform the following steps when reporting a malfunction of a technical object:

Display the current location of the technical object. The app shows the geographical location of the technical object on a map, if the Geographical Enablement Framework is activated. This helps the technician to locate the technical object and plan the travel route1

Add a URL to provide further information. The app allows the technician to attach a URL to the malfunction report, such as a link to a video or a website that shows the problem or the solution. This helps the technician to provide additional information and documentation for the malfunction1

View details of the technical object by navigating to the Asset Viewer. The app allows the technician to access the Asset Viewer app from the malfunction report, where they can view the technical object details, such as the structure, documents, history, and measurements. This helps the technician to gather information about the technical object and its condition1

The Report Malfunction app does not allow the maintenance technician to perform the following steps when reporting a malfunction of a technical object:

Select and print the maintenance order shop papers. The app does not provide the option to select and print the maintenance order shop papers. The technician can use a different app, such as “Manage Maintenance Orders”, to print the shop papers2

Input estimated costs for repair malfunction. The app does not provide the option to input estimated costs for repair malfunction. The technician can use a different app, such as “Manage Maintenance Orders”, to enter the planned costs for the maintenance order2

References: 1: Report and Repair Malfunction | SAP Help Portal 2: Manage Maintenance Orders | SAP Help Portal