Change effectiveness in SAP OCM assesses impact through metrics. Option B is correct because a mix of metrics (e.g., adoption rates, satisfaction) ensures comprehensive evaluation. Option A is incorrect—open communication may help but isn’t specific to effectiveness delivery. Option C is incorrect; lessons learned should be routine, not conditional. Option D is impractical—ROI for OCM is hard to quantify precisely.
Extract from SAP OCM Concepts: SAP Activate recommends diverse metrics for effectiveness (SAP OCM Framework, Effectiveness).
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