Integrate with a CTI provider (D): SAP Service Cloud requires third-party CTI integration (e.g., Genesys, Cisco) for telephony functions.
Add the phone channel to the live interaction widget (C): Configure the widget in Agent Desktop to include phone capabilities.
API token credentials (A) are part of CTI provider setup but not direct admin steps in Service Cloud.
Mashup services (B) are used for embedding external apps, not phone channel activation.
References:
SAP Help Portal: Configuring the Phone Channel
SAP Documentation: CTI Integration Guide
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