To grant business user access in SAP Service Cloud:
User ID (A): A unique identifier required for system authentication.
Assignment to an Organizational Unit (D): Defines the user’s scope of access within the organizational hierarchy.
Why other options are incorrect:
B. Access Restriction: Governs data visibility but is not a prerequisite for access.
C. Employee: While linking a user to an employee record is standard, it is not strictly mandatory for access (depends on configuration).
References:
SAP Security Guide: "User Management".
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