Salesforce Certified Platform User Experience Designer (Plat-UX-101) User-Experience-Designer Question # 50 Topic 6 Discussion

Salesforce Certified Platform User Experience Designer (Plat-UX-101) User-Experience-Designer Question # 50 Topic 6 Discussion

User-Experience-Designer Exam Topic 6 Question 50 Discussion:
Question #: 50
Topic #: 6

Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:

• Some Knowledge articles, not all

• Articles organized in different categories

• Different fields than support representatives

Which consideration should be made when determining how to present Knowledge articles to each audience?


A.

Separate articles should be written for each audience, with only relevant information.


B.

Page layouts or permissions can display only the fields needed for each audience.


C.

Topics within a customer site must be organized the same as internal data categories.


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