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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 46 Topic 5 Discussion

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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 46 Topic 5 Discussion

Service-Con-201 Exam Topic 5 Question 46 Discussion:
Question #: 46
Topic #: 5

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?
A.

Enable Case Merge.

B.

Set up duplicate rules on Case.

C.

Create an autolaunched Flow,

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Actual exam question for Salesforce Service-Con-201 exam by Zara1241 at Oct 4, 2026, 11:44:40 PM

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