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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 36 Topic 4 Discussion

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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 36 Topic 4 Discussion

Service-Con-201 Exam Topic 4 Question 36 Discussion:
Question #: 36
Topic #: 4

Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer ' s preferred language and have the right

knowledge to solve the issue.

Which solution should a consultant recommend to meet the requirements?
A.

Configure Omni-Channel Skills-based Routing.

B.

Configure Case Assignment rule and Omni-Channel Supervisor.

C.

Configure Omni-Channel Queue-Based Routing.

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Actual exam question for Salesforce Service-Con-201 exam by Kairo4116 at Oct 4, 2026, 11:45:11 PM

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