Web-to-Caseis a Salesforce feature that enables organizations to gather customer support requests directly from their company ' s website and automatically generate new cases. To minimize invalid case submissions, Web-to-Case forms can include validation rules and reCAPTCHA verification.
From Salesforce Help:
" Gather customer support requests directly from your company ' s website and automatically generate new cases with Web-to-Case. "
—Turn On and Customize Web-to-Case
Implementing Web-to-Case with appropriate validation measures ensures that only valid and complete cases are submitted, enhancing the efficiency of the support process.
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