When a new sandbox is created in an org that uses Service Cloud Voice with Amazon Connect , the AWS account and contact center configuration are not copied from production to the sandbox. Each sandbox environment requires its own AWS account and separate Amazon Connect contact center setup .
This ensures data segregation and security between production and test environments. Voice call data, transcripts, and recordings also do not transfer automatically.
Option A is incorrect because Salesforce does not replicate AWS configurations when sandboxes are created.
Option C is incorrect because neither AWS configurations nor data are copied between environments.
Referenced Salesforce Materials:
Service Cloud Consultant Exam Guide – Interaction Channels Domain.
Salesforce Help: “Service Cloud Voice with Amazon Connect Sandbox Configuration.”
Salesforce Spring ’24 Release Notes – Service Cloud Voice and Amazon Connect Integration Considerations.
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