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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 17 Topic 2 Discussion

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Salesforce Certified Agentforce Service Consultant Service-Con-201 Question # 17 Topic 2 Discussion

Service-Con-201 Exam Topic 2 Question 17 Discussion:
Question #: 17
Topic #: 2

Cloud Kicks uses Einstein Next Best Action to help service reps when working on a customer case. Multiple service reps work on the same case.

What should a consultant configure to show service reps when items were started, paused, resumed, and completed?
A.

Activity analytics tab

B.

Case History related list

C.

Actions & Recommendations component

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Actual exam question for Salesforce Service-Con-201 exam by Sage44403 at Oct 4, 2026, 11:44:47 PM

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