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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 72 Topic 8 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 72 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 72 Discussion:
Question #: 72
Topic #: 8

Universal Containers (UC) has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the "Publish Articles" and the "Submit for Approval" buttons are available on page layouts. Agents are forgetting to submit certain article types for approval. UC wants to automate the Approval Process.

What should a consultant recommend to meet the requirement?


A.

Use a record-triggered flow to determine when article approvals are needed.


B.

Use a record-triggered flow to submit all articles for approval.


C.

Use a scheduled action to determine when article approvals are needed.


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