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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 72 Topic 8 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 72 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 72 Discussion:
Question #: 72
Topic #: 8

Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting entitlements with similar names that

are incorrectly associated with the account assigned on the case.

What should a consultant recommend to meet the requirements and help service agents?
A.

Enable lookup filters.

B.

Configure a Quick Action.

C.

Set OWD sharing to Private.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Blaise5677 at Oct 27, 2025, 6:23:19 AM

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