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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 50 Topic 6 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 50 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 50 Discussion:
Question #: 50
Topic #: 6

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?
A.

Implement Case Swarming.

B.

Implement Einstein Bots.

C.

Implement Skills-Based Routing.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Jett102 at Nov 12, 2025, 3:56:14 AM

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