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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 50 Topic 6 Discussion

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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 50 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 50 Discussion:
Question #: 50
Topic #: 6

Universal Containers (UC) recently expanded sales to Mexico and Canada. UC wants OmniChannel to route cases to agents who speak the customer's preferred language and have the right

knowledge to solve the issue.

Which solution should a consultant recommend to meet the requirements?
A.

Configure Omni-Channel Skills-based Routing.

B.

Configure Case Assignment rule and Omni-Channel Supervisor.

C.

Configure Omni-Channel Queue-Based Routing.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Orion79287 at Aug 3, 2025, 7:05:43 AM

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