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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 43 Topic 5 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 43 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 43 Discussion:
Question #: 43
Topic #: 5

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
A.

Use a trigger to automatically create a new article.

B.

Develop a globally-shared macro to create a new article.

C.

Create a Quick Action to map case fields to a new article.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nash82244 at Oct 26, 2025, 8:01:06 AM

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