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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 32 Topic 4 Discussion

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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 32 Topic 4 Discussion

Service-Cloud-Consultant Exam Topic 4 Question 32 Discussion:
Question #: 32
Topic #: 4

Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and first case closure rates.

Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.

What is the recommended running user to meet the requirements?
A.

Dashboard viewer

B.

Team leaders

C.

VP of service

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Xander21 at Aug 3, 2025, 6:57:59 AM

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