In-App Guidance (part of Salesforce’s myTrailhead and in-app learning capabilities) allows organizations to provide contextual, real-time notifications and feature walk-throughs directly within Salesforce. This method supports continuous enablement without disrupting agent workflows.
Option A (webinar) requires users to leave their work environment.
Option C (email) is asynchronous and often ignored, offering no guided experience.
Referenced Salesforce Materials:
Service Cloud Consultant Exam Guide – Implementation Strategies Domain.
Salesforce Help: “Use In-App Guidance to Drive User Adoption.”
Salesforce Spring ’24 Release Notes – In-App Guidance Enhancements.
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