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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 29 Topic 3 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 29 Topic 3 Discussion

Service-Cloud-Consultant Exam Topic 3 Question 29 Discussion:
Question #: 29
Topic #: 3

Cloud Kicks' service agents frequently receive requests for order updates. All order

information is managed by a separate cloud-based enterprise resource planning (ERP) system.

Agents currently jump between applications to search for these details and have asked if this process

can be improved.

Which approach should the consultant recommend to streamline the process?
A.

Create a batch integration process that runs hourly to pull all order updates into Salesforce

B.

Create a dynamic action that launches the ERP system with a deep link to the order locator.

C.

Use Salesforce Connect and External Objects to represent this information in Salesforce.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Jett3538 at Oct 28, 2025, 11:27:46 PM

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