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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 15 Topic 2 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 15 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 15 Discussion:
Question #: 15
Topic #: 2

Universal Containers is using WhatsApp to provide support to customers in Service Console.

Agents would like to preview PDFs sent

by customers from the chat window.

What should a consultant recommend?
A.

Ask the customer to send the PDF via email.

B.

Use File Preview in the chat.

C.

Download the PDFs from the chat.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Lumen85630 at Nov 12, 2025, 9:17:57 AM

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