Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 16 Topic 2 Discussion

Salesforce Contact Center Accredited Professional (AP-226) Salesforce-Contact-Center Question # 16 Topic 2 Discussion

Salesforce-Contact-Center Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?


A.

Implement multi-factor authentication (MFA) for secure agent logins and access.


B.

Configure field-level security to restrict access to sensitive data based on user roles.


C.

Encrypt customer data at rest and in transit to protect against unauthorized access.


D.

Regularly conduct security audits and vulnerability assessments to identify potential risks.


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