In Salesforce Revenue Cloud implementations, especially during User Acceptance Testing (UAT), it is common to encounter discrepancies in expectations versus system behavior. When stakeholders disagree on the nature of a critical issue — whether it is a defect, scope change, or training gap — the correct course of action is to collaboratively review the issue against the signed-off business requirements.

Per the Salesforce Implementation Best Practices, a triage meeting or working session involving the tester, developer, business stakeholder, and project manager should be conducted to:

Review the documented business requirements and use cases

Evaluate whether the issue represents a missed requirement, a misunderstanding, or a training need

Reach consensus on how to classify and resolve the issue

Option A reflects this structured and collaborative approach.

Option B is premature escalation without due diligence and can lead to bypassing quality assurance.

Option C assumes the issue is a bug and skips the critical validation and stakeholder agreement process, risking scope deviation or misalignment.

Exact Extracts from Salesforce Revenue Cloud Documents:

Salesforce Partner Implementation Guide – “Managing UAT and Defect Triage”:“Conduct issue triage sessions with key stakeholders to determine if findings are bugs, enhancements, or training gaps. Always align resolution path with documented requirements.”

Revenue Cloud Delivery Framework – “Final UAT and Go-Live Readiness”:“Do not assume issue type. Instead, validate all critical issues with documentation and team consensus.”