The utility bar allows flows to be accessible globally within an app — users can access these flows from any screen. This makes it ideal for:

Use cases like time entry, contact lookups, or quick self-service actions.

Scenarios that are not tied to a specific record.

Correct Option:

D. When users need access from anywhere in the app — this is the most accurate description of the purpose of placing a flow in the utility bar.

Incorrect Options:

A. Record-scoped flows should be placed on record pages.

B. Background flows should be auto-launched.

C. “At all times” is vague — “anywhere in the app” is the technical criteria used by Salesforce.

Reference Extracts from Salesforce Process Automation Study Guide:

“Use utility bar to display Screen Flows that users can access from any page within the app.”

“Flows in the utility bar are ideal for global, non-record-specific functions.”

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