A customer service representative at a call center wants to be able to Collect information from customers using a series of question prompts. What should an app builder use to accomplish this?
A call center representative needs to collect customer information through a series of question prompts. This is a classic use case for a Screen Flow. Salesforce describes screen flows as interactive automation that asks users questions, presents information, and uses user responses to update records or show more prompts.
Approval Process is for approvals, Path guides users through stages, and Validation Rule enforces data quality. None of those tools provide a guided question-and-answer experience.
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