Guided Action Flows (Screen Flows embedded in Lightning record pages) can walk agents through required steps — such as verifying identity — before proceeding.
Why A (Guided Action Flows) is correct:Exact Extract:“Use Guided Action Flows in Lightning App Builder to help agents complete processes in a step-by-step format directly on a record page.” — Salesforce Help | Guided Action FlowsThe app builder can embed a Screen Flow that prompts the agent to verify identity (e.g., asking security questions), then allows access or marks verification complete.
Why A (Guided Action Flows) is correct:Exact Extract:“Use Guided Action Flows in Lightning App Builder to help agents complete processes in a step-by-step format directly on a record page.” — Salesforce Help | Guided Action FlowsThe app builder can embed a Screen Flow that prompts the agent to verify identity (e.g., asking security questions), then allows access or marks verification complete.
Why not B:Path helps users track record stages, not enforce procedural steps.
Why not C:Surveys are used for feedback collection after cases, not real-time identity verification.
Why not D:Validation Rules enforce data quality on record save, not process guidance.
[References:, Salesforce Help | Guided Action Flows, Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation, ]
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