A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
• Status = Active
o Pay bill
o Review usage
o Cancel service
• Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
• Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
• Status = Canceled
o Reconnect service o Cancel service
• Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
• Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
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