The Salesforce point of view for real-time personalization within Interaction Studio focuses on:
Identify:
Capturing user data and behavior from various touchpoints.
Understand:
Analyzing collected data to derive insights about preferences, interests, and intent.
Decide:
Using machine learning and AI to determine the most relevant personalization actions.
Act:
Delivering personalized content or experiences in real-time.
Analyse:
Monitoring and evaluating campaign performance to optimize outcomes.
[References:, Salesforce Interaction Studio Documentation - Real-Time Personalization Flow, ]
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