A — If responses are not received within the configured Conversation Window (e.g., 30 mins, 1 hour), MobileConnect treats them as unrelated and sends the default response.
C — If a Next Keyword is not specified on the outbound message, MobileConnect has no instruction for how to handle a reply, so it falls back to the default keyword response.
❌Why others are wrong:
B: The Conversation Window is based on minutes/hours, not 24 hours.
D: If a response contains "stop," it triggers an opt-out process, not a fallback default keyword response.
Exact Extract from Salesforce Official Documentation:
Salesforce Help — MobileConnect Conversation Window and Next Keyword Setup:
"Ensure that outbound messages include a configured Next Keyword to direct subscriber responses. Responses received outside the Conversation Window are treated as unrelated and routed to the default keyword response."
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit