A marketer wants to capture open-ended feedback from customers via SMS and write it to a data extension.
How could MobileConnect be used to accomplish this?
Use a text-response message template with embedded AMPscript to capture the response.
Use an info capture message template to capture the response.
Use an outbound message template with embedded AMPscript to capture the response.
Use a vote/survey message template to capture the response.
Comprehensive and Detailed Explanation:
The correct answer is B — Use an info capture message template to capture the response.
Info Capture templates are designed specifically to collect information via SMS (like survey responses, open text feedback, or registrations).
MobileConnect automatically writes the captured information to a selected Data Extension when using this template type.
❌ Why others are wrong:
A: Text-response messages are simple replies and do not auto-capture or save open-ended feedback to Data Extensions.
C: Outbound templates are designed for sending messages, not capturing replies.
D: Vote/survey templates are for fixed response options (e.g., 1 for Yes, 2 for No) — not open-ended text.
Exact Extract from Salesforce Official Documentation:
Salesforce Help — MobileConnect Info Capture Template:
"Use an Info Capture message template to collect and store SMS responses in a designated data extension."
(Source: https://help.salesforce.com/s/articleView?id=sf.mc_ms_info_capture.htm )
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