In this scenario, the primary architectural challenge is managing high-latency, multi-step orchestration involving 10 disparate external systems. Each agency has a varying response time that can span several days, making a synchronous "Request-Reply" pattern within Salesforce technically impossible due to transaction timeout limits (maximum 120 seconds).
The recommended approach is to leverage Middleware as the orchestration and state-management layer. Middleware (such as an ESB or iPaaS) is specifically designed for Process Choreography. Salesforce initiates a single "Fire and Forget" request to the middleware. The middleware then takes responsibility for:
Sequential or Parallel Callouts: Initiating the requests to all 10 verification agencies.
Callback Management: Handling the asynchronous responses from each agency as they arrive over a period of days.
Aggregation Logic: Consolidating the results and determining when the "Business Process" is complete (e.g., all 10 agencies have approved).
Once the consolidation logic is satisfied, the middleware performs a Remote Call-In to the Salesforce REST API to update the trainer’s record. This pattern keeps Salesforce "clean" by moving complex, long-running orchestration logic off-platform, preventing the consumption of excessive Apex CPU time and ensuring that Salesforce only receives a single, final status update.
Option B (External Services) is unsuitable for a multi-day asynchronous process as it is designed for real-time, synchronous Flow actions. Option C (@future) is restricted by the same 120-second timeout and cannot handle the "waiting" state required for days of verification. Using middleware provides the necessary Quality of Service (QoS), durability, and error handling required for such a critical enterprise compliance process.
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