An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?
The Energy and Utilities Cloud data model is required for OmniStudio.
Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
OmpiStudio can be used with custom objects but will néed to be migrated to the Energy and Utilities Cloud data model.
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