Salesforce Certified Platform Data Architect (Plat-Arch-201) Data-Architect Question # 64 Topic 7 Discussion

Salesforce Certified Platform Data Architect (Plat-Arch-201) Data-Architect Question # 64 Topic 7 Discussion

Data-Architect Exam Topic 7 Question 64 Discussion:
Question #: 64
Topic #: 7

A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:

1. Customer browsing activity on its website stored on its on premise system

2. Customer interactions with sales associates at its retail stores maintained in Salesforce

3. Contact center interactions maintained in Salesforce

4. Email campaign activity to customer from its marketing systems.

What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?


A.

Create web tabs in Service Console to show website and marketing activities.


B.

Build custom components in Service Console to bring information from the marketing and website information.


C.

Use Salesforce Connect to integrate the website and the marketing system

into Service Console using external objects.


D.

Build customer view in Service Console with components that show website

data and marketing data as mashup.


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