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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 10 Topic 2 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 Question # 10 Topic 2 Discussion

CRT-261 Exam Topic 2 Question 10 Discussion:
Question #: 10
Topic #: 2

An organization has requested guidance on how to delete customers’ personal data when they are no longer associated with the company to stay compliant with global data protection and

privacy regulations.

Which solution should the consultant recommend to meet the requirement?
A.

Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

B.

Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.

C.

Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

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Actual exam question for Salesforce CRT-261 exam by Tess14896 at Aug 3, 2025, 12:00:00 AM

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