An empathy workshop is a co-creation approach that should help stakeholders shift to a users-first mindset before discussingsolutions. An empathy workshop is a method that involves engaging stakeholders in activities that help them understand and empathize with the users’ needs, goals, pain points, and emotions. It helps foster a human-centered perspective and mindset among stakeholders, and inspire them to generate ideas that address the users’ problems or desires.References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-an-empathy-workshop