Salesforce Certified B2B Solution Architect (Arch-301) B2B-Solution-Architect Question # 32 Topic 4 Discussion

Salesforce Certified B2B Solution Architect (Arch-301) B2B-Solution-Architect Question # 32 Topic 4 Discussion

B2B-Solution-Architect Exam Topic 4 Question 32 Discussion:
Question #: 32
Topic #: 4

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?


A.

Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.


B.

Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.


C.

Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.


D.

Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.


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