When an escalation occurs on a Revenue Cloud implementation, the question is:
Who is ultimately responsible for the success of the project?
While many roles contribute, the Project Manager (PM) is the one accountable for:
Salesforce project methodology is clear:
The Project Manager owns overall project success.
Why the other roles are not the primary accountable party:Role
Why Not Responsible for Overall Success
Technical Architect
Owns technical integrity, not project success.
Solution Architect
Owns functional solution design, not delivery metrics.
Developer
Executes tasks, not responsible for project outcome.
Customer Success Manager
Supports customer relationship but not delivery execution.
Thus, the correct answer is:
✔ B — Project Manager
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