This requirement calls for three cooperating layers: a guided application form to capture applicant information, a structured lookup model for eligibility criteria, and executable rule logic to evaluate and prioritize each application. Those capabilities are provided by OmniScript, Decision Matrix, and Expression Set .

Salesforce identifies Decision Matrices and Expression Sets as the two core elements of Business Rules Engine. A Decision Matrix stores policy criteria as structured input and output values, while an Expression Set executes calculations, invokes matrix lookups, and returns the resulting decision. Salesforce specifically states that BRE can determine whether applicants qualify for government programs, small-business loans, licenses, and other public-sector services.

The application front end should be created with OmniScript Designer . Salesforce documents the same architecture for eligibility-driven Public Sector workflows: an OmniScript captures applicant inputs, an Expression Set evaluates those values, and a Decision Matrix contains the eligibility thresholds or criteria.

Web-to-Lead creates Lead records and isn't a grant eligibility framework. Web-to-Case creates Cases and likewise doesn't provide structured application assessment or prioritization logic.

This combination gives the agency a maintainable, policy-driven system in which eligibility rules can change without rebuilding the constituent application.

Study Guide Reference: Public Sector Solution Product Configuration – OmniScript Application Forms; Business Rules Engine; Decision Matrices; Expression Sets; automated eligibility and prioritization.

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