The requirement maps directly to the OmniStudio component architecture. Salesforce describes OmniStudio as the no-code/low-code suite used in Public Sector to create guided, responsive constituent applications and workflows that consume Salesforce and external data. Its principal components include OmniScripts, Integration Procedures, FlexCards, and Data Mappers , historically referred to as DataRaptors.
OmniScripts create the application-form experience. They support dynamic questions, conditional sections, navigation, validation, document collection, saved sessions, and guided application processes. Salesforce specifically states that Public Sector uses OmniScripts for applications involving licenses, permits, benefits, services, and grants.
DataRaptors/Data Mappers retrieve, transform, and save application data. Integration Procedures perform server-side orchestration and connect forms to other Salesforce or external data sources. FlexCards display contextual information and actions in compact, reusable user-interface components.
Together, these capabilities support complex application structures while allowing the agency to closely reproduce its paper application process and apply Experience Cloud branding without building the entire solution in Apex or custom Lightning Web Components.
The alternatives contain either unrelated products or unnecessarily code-intensive technologies.
Study Guide Reference: Public Sector Solution Product Configuration – OmniStudio; OmniScripts; DataRaptors/Data Mappers; Integration Procedures; FlexCards; Experience Cloud application forms.
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