Salesforce Advanced Field Service Accredited Professional AP-209 Question # 14 Topic 2 Discussion
AP-209 Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2
Universal Container's object model uses a Work Order / Work Order Line Item (parent/child) relationship. Several jobs will have required resources with special skills to execute.
How would an admin configure this?
A.
'Resource Preferences' are not supported in 'Complex Work' configurations
B.
Use 'Resource Priority' and give higher grade to resources that have the required skills
C.
Configure 'Resource Preferences' in the Work Order Line Item object for the right technician and skills
D.
'Resource Preferences' are not supported for Work Order Line Items out of the box. An admin should deploy a Work Order — parent / Work Order — child relationship
Resource Preferences are supported on Work Order Line Items, which makes the parent/child Work Order pattern fully usable for jobs that require specific resources with specialized skills.
Option C is correct. Resource Preferences can be added directly to the Work Order Line Item, with type 'Required' or 'Preferred', referencing the Service Resource(s) qualified for the specialized work. The scheduling engine respects those preferences when picking candidates for the WOLI's Service Appointment.
Option A is incorrect because Resource Preferences are supported in Complex Work scenarios, including WOLI-based hierarchies.
Option B is incorrect because Resource Priority ranks all resources globally; it doesn't target specific resources for a specific Work Order Line Item.
Option D is incorrect because Resource Preferences are supported on WOLI out of the box and do not require redesigning the data model.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit