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Salesforce Certified Agentforce Specialist (AI-201) Agentforce-Specialist Question # 77 Topic 8 Discussion

Salesforce Certified Agentforce Specialist (AI-201) Agentforce-Specialist Question # 77 Topic 8 Discussion

Agentforce-Specialist Exam Topic 8 Question 77 Discussion:
Question #: 77
Topic #: 8

Choose 1 option.

Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce. The team wants a standard, clicks-

only setup for the Service Agent to use these documents.

Which approach should the Agentforce Specialist implement?


A.

Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.


B.

Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.


C.

Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.


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