A company needs to ensure customers always receive answers based on the most current version of support documentation.
What should an Agentforce Specialist recommend?
A.
Use a file-based Agentforce Data Library (ADL) and enable the version management setting to ensure the agent always retrieves the latest document.
B.
Use a knowledge-based Agentforce Data Library (ADL); knowledge articles have native versioning built in, so agents automatically retrieve the current published version.
C.
Use either Agentforce Data Library (ADL) type; both automatically serve the most recent content once the search index rebuilds.
The correct answer is B because Salesforce Knowledge is the correct source when the business requirement depends on governed support documentation, publishing state, and current article versions. A knowledge-based Agentforce Data Library uses Knowledge as the managed content source, allowing the agent to ground responses in approved Knowledge content instead of static uploaded files. Option A is wrong because a file-based library does not provide the same native Knowledge publishing and version governance; uploaded documents can become stale unless actively maintained. Option C is wrong because the two library types are not equivalent for content lifecycle management. Salesforce guidance for Knowledge-based libraries and service grounding emphasizes using published Knowledge content and data category or library configuration to control what the agent can search and use.
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