Universal Containers has built a Service Agent for its hospitality brand grounded on a Knowledge data library containing 200 FAQ articles covering reservations, amenities, and cancellation policies. The project team estimates that manually authoring test cases to achieve adequate knowledge coverage would take three weeks. A junior administrator proposes that Testing Center can significantly accelerate this process.
Which step should an Agentforce Specialist take to generate a comprehensive initial test suite without manual authoring of individual test cases?
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