Service AI Grounding retrieves data from Salesforce objects to ground AI-generated responses. Key considerations:
Field Types: Standard Service AI Grounding supports String and Text Area fields. Custom rich text fields (e.g., RichTextArea) are not supported, making Option B correct.
Objects: While Service AI Grounding primarily uses Case and Knowledge objects (Option A), the limitation here is the field type, not the object.
Visibility: Service AI Grounding respects user permissions and sharing settings unless overridden (Option C is incorrect).
[References:, Salesforce Help: Service AI Grounding Requirements, Explicitly states support for "Text Area and String fields" only., , , ]
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