1. Home
  2. Discussions
  3. Salesforce
  4. ADM-261
  5. ADM-261 Discussions
  6. ADM-261 Exam Topic 9 Question 88 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 88 Topic 9 Discussion

 Salesforce Discussions      Browse All Questions      Go to Exam Detail      Get Premium Access
 Previous
Next  

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 88 Topic 9 Discussion

ADM-261 Exam Topic 9 Question 88 Discussion:
Question #: 88
Topic #: 9

Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response times andlengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
A.

Configure AssignmentRules based on Case Priority.

B.

Add the Entitlements related list to the Account Page Layout.

C.

Create a Report of all active Entitlements grouped by Customers.

D.

Configure Success, Warning, and Violation Actions for Milestones.

Get Premium ADM-261 Questions
Actual exam question for Salesforce ADM-261 exam by Nova64592 at Aug 3, 2025, 12:00:00 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit
 Previous
Next